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Thank you for shopping at Tidense. We do our best to provide the best-quality products for our customers' maximum satisfaction. If you are not entirely satisfied with your purchase, we are sorry for any inconvenience caused. We accept requests for exchange or refund of unused items in their original condition and packaging within 30 days of delivery, as detailed below for specific refund requests. Please contact us within the return time limit above and we will try our best to meet your request.
1. When returning any part of your order, please email to our Customer Service at firstname.lastname@example.org first, indicating the item(s) you would like to return and the reason.
2. Our Customer Service team will reply with solutions and return instructions in 1-2 business days. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. Drop off your package at the local post office.
4. If your return request is accepted, most returns are processed within 5 business days after we receive your package. We'll issue the refund to your original method of payment. Once your refund has been issued, you will receive a confirmation email.
5.If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Please note that refunds can take up to 5-10 business days to appear on your bank account due to varying processing times of financial organizations.
1. The package that has been dispatched or in transit cannot be refunded.
2. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
3. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
4. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-Tidense.
5. Items with non-returnable marks cannot be returned.
6. We do not accept returned items that have been sent back without proper returns requests.
7. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
8. Please note that unsuitable products due to incorrect size selection or not contacting us to modify the information before the package sent cannot be considered as a product quality problem and are the responsibility of the customer. We can provide free size exchange service, but customers need to pay the shipping cost for sending the original product back. After receiving and checking the original product, we will send the item with new size out. If you are not sure about the size choice, you can send an email or private message to contact us for help.
9. Please note that the customer is responsible for the loss or return of the package due to incomplete or incorrect information when placing an order and not contacting us before delivery.
10. Please note that once the package leaves the Customs of the origin, the shipping responsibility will be handed over to the carrier. If the package is lost during this period, please contact the carrier for your inquiry and claim.
11. If the product itself has quality problems, please contact our customer service in time. We will send you a new product free of charge after verifying your order information and product breakage.
Note: The original shipping fee and Shipping Guarantee are non-refundable. If the reason for returning is not due to quality issues of products or our mistake, you are responsible for the cost of the shipping fees.
Please contact our Customer Service at email@example.com. You will receive a response providing the returning address in 1-2 business days.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.